Quality Management Systems Opinions
ISO 9001 is underpinned by the 8 Concepts of Quality Management. They have actually been the guiding concepts for the most popular quality standard; ISO 9001. But they're also useful resources for any management experts who want to implement or enhance their existing quality management programme.
Simply as you 'd anticipate, consumer focus is the very first principle: just where it should be. It covers both consumer requirements and customer support. It worries that a service must understand their clients, what they require and when, whilst trying to meet, but preferably go beyond customers'...